We’ve compiled a list of the questions were most commonly asked by our clients, and published them along with our answer here. We hope this will help to answer some of the questions you might have.
How Do I Pay For My Order??
Inkjet D’next uses a prepaid system whereby you need to deposit funds into your Inkjet D’next account as your cash advance. Each time you make an order, payment for it will be deducted from the cash advance in your account. You must have sufficient funds in your account to pay for your order. You may top-up or reload your account anytime.
– Deposit to Inkjet D’next RHB Bank Account: 2122 00 0000 8053
– Please make a cheque payable to “inkjet d’next sdn bhd”
If you have deposited directly to our bank account, please fax the deposit slip to our accounts department (FAX: 03 – 8076 5187) or Email (firstname.lastname@example.org) to avoid delays. Please write User ID, h/p no & job order number on the deposit slip.
When can payment be paid after an order made??
As Inkjet D’next is using a Prepaid system, which means you need to be paid up your Cash Deposit before the order was placed.
Can i cancel or change my order??
When the settle order is under “On Hold” you can cancel order, if when the settle order is under “Processing” , it cannot cancel.
Call our customer service at 03-8070 9403 or “query” on the order to cancel your order.
If your order has been cancelled, then place your new order accordingly. You are encouraged to check your artwork thoroughly before submitting it for printing.
What do i do if i am dissatisfied with my order??
If you are not satisfied with any product, please file an order complaint (Complain Order) within 1 week (7 days) of receiving your order. Please include picture of photo to specify your reason for dissatisfaction.
Our customer service department will review your request and work with you to meet your expectations.
Please note: we will only reprint any product that fails to meet the conditions under the general expectation on printing outcome. However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, Inkjet D’next does not review artwork/documents for content or spelling.
How Long Does It Take To Process My Order??
Please check the product page for its process duration.
How do I make my advance payment??
Basically we have 3 methods for your convenience:
– Walk in, either by cash or by cheque .
– Bank in cash / cheque.
– Interbank funds transfer.
Note: If member select bank in or interbank funds transfer method, members are required to fax (03-8076 5187) / email (email@example.com) the banking slip or transfer receipt/statement to us as a proof deposit, otherwise your account will not be updated.
Can I use Credit Card for making payment??
We are sorry, we do not accept Credit Card for the time being.
Why must I Pay in advance??
The advantages of prepaid payment are it can auto debited from member Cash Deposit that save you far from time-consuming on banking, thus, making your progress easier and smoother yet at the same time members even can enjoy more benefits.
Do I receive an official receipt after payment??
If members paid through our company customer service counter, member will be given an official receipt on the same day, whereas, Bank Transfer/ATM/Online Transfer are not apply to.
What shall I do if my cash bill found to be in error??
Please call up 03-8070 9403 or email us at firstname.lastname@example.org to clarify & to request correction.
Who can become a member or who are entitle to become a member??
For those who are interested in becoming a higher income earner, you are welcome to join to be part of our organization.
How to become Inkject D'next member??
You may directly login to our website http://www.inkjetdnext.com/ and must complete the online registration form provided.
Is the membership for life??
No, membership will be auto terminated if the member account is inactive for 2 years and at the same time the balance in their account will be forfeited (if any), starting from your last transaction/order.
How Long Does It Take To Reload My Account??
Upon confirmation of receiving your bank-in slip, your account will be reloaded within 10-20 minutes.
If you pay through online interbank fund transfer:
– We need 2-3 working days to confirm the payment.
– Bank in slip received after office hour, we will only confirm your payment on the next working day.
Remember to inform us your payment within office hours which are:
– Monday to Friday : 9.00 am to 6.00 pm
– Saturday : 9.00 am to 2.00 pm
How can i keep track of my orders and my account balance??
Login to your “My Account” and click on “Orders” to check your order status, click on “Income/Expenditure History” to check your history and account balance.
Is The Balance In My Account Refundable Upon Termination??
Yes. All balance in your online account is refundable. A RM 10.00 handling fee will be charged. We will send your balance into your bank account. Therefore please email us your bank details to expedite the transaction.
What Should I Do If I Forgot My Password??
Click on this link, then enter your username or email address. You will receive a link to create a new password via email.
How secure is my account??
Your online transactions are done via a protected Inkjet D’next server. We routinely check and update our security perimeters to ensure all information and data stored on our server is not compromised.
Can I track the shipping of my order??
Yes – this is possible under the section order overview in the customer area. Select the desired print job and click on “view shipping details”. A tracking of your order is only possible if the order has been dispatched already and if the order has not been sent with a forwarding agency (in case of larger print runs).
delivery service included area are??
No doubt only listed postal code area are entitle to free delivery service within Peninsular Malaysia, but for those Listed under “Outskirt Delivery Area” are subject to the discretion of the Courier Service company, even though they delivery to most of the places.
Can we amend or edit the delivery method??
To avoid inconveniences & ascertain on prompt delivery, Inkject D’next does not encourage members to amend or edit once confirmation of order is made.
Can member personally collect own goods at Inkject D'next premises??
Yes, you are most welcome to do so. Please call up to our delivery department before you make your collection from our Inkject D’next premises.
Can Inkject D'next directly deliver the goods to our customer??
Sorry, that is not possible.
Is Inkject D'next ensure prompt delivery??
Order will be ready within the promised time. However, sometimes there is a slight delay due to order too much and sometimes mechanical problems. We will try to make sure the product is ready to deliver as soon as possible.
Non Refundable for goods delayed.
In what situation can my goods be delayed??
There are some common situation like:
– Artwork problem
– Insufficient Fund
Some unforeseen circumstances like:
– Machine Break down
– Traffic Accidents
– Act of God etc..
Do you offer artwork services??
Yes. We do offer artwork services for a fees. Please call 03-8070 9403 or email (email@example.com) to us for quotation.
Does Inkjet D'next provide artwork proof checking services??
No, you have to confirm the final artwork with your customer before uploading it to us for printing.
What file format should i use to save my artwork??
For all our products, we accept the artwork in:
- Adobe Illustrator (ai)
- Adobe Acrobat Document (pdf)
Will the color of my printed product match 100% to the original color of my artwork??
No, it is a known fact within the printing industry that 100% process color accuracy is not presently possible with the current print technology. Therefore, the outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company. Replacement is only at our discretion.
4-color process printing can produce some color variation. The color on your sticker may vary slightly from the color in the digital file. Although the colors are usually very close to the original file we cannot guarantee color accuracy. There can be as much as a 15% color shift. We expect to be somewhere within 1.5 PMS colors, either up or down. Replacement is only at our discretion.
Colour in computer monitor cannot be used as colour standard. Proof provide by customers cannot be used as colour standard. There will be ca certain level of colour variance compare with colour proofing. The final product colour will follow Inkjet D’next colour standard.
What do I need to be aware of when creating my print file??
We collected all information necessary for creating your print files in our artwork guide.
Embedded fonts or paths
- Convert fonts to paths or embed them in the document to avoid tracking and printing problems.
- Make sure there is sufficient contrast between background and font colours.
- Always save your files in print-ready, uneditable file formats such as PDF (PDF/X1a or PDF 1.3), JPG, TIFF, EPS, PS.
- Do not use layers; reduce everything to the background layer.
- Keep all contents at least 3 mm away from the edge of the finished size.
- Contents in spiral bound calendars or brochures should be kept at least 20 mm away from the binding edge.
- Make sure colours, background pictures and layouts extend into the bleed area so as to avoid leaving white lines as a result of cutting tolerances.
The right trim allowances/bleed
- To allow leeway for cutting differences in production, always add trim allowance to the size ordered.
- Standard trim allowance: 2 mm
- Prepare your files using CMYK as the colour mode, not RGB.
- Avoid using 4c for black text; instead, set the font colour to 100% K.
Files in original size
- Create your files in their final trim size.
Images and graphic resolutions
- All File formats must have a minimum of 300 dpi resolutions.
- The images designed forPictures, images and graphics: 300 dpi